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5 “Reasons” I Hate SLOs
Excuses! I’ve heard them all. When it comes to why people “hate” Service Level Objectives (SLOs), I have heard my share ...
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The SRE Pulse
January 20, 2026
In this SRE Pulse Roundtable, practitioners from organizations like Ford and PagerDuty share how they run reliability we...
Nobl9 SLO Oversight
November 13, 2025
Join Alex Hidalgo (Field CTO and Author) and Dan Sepich (Director of Enterprise Reliability Solutions) as they unveil No...
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Using Your Error Budgets for Alerting and Notifying
October 07, 2025
If you've ever been woken up by an alert at 3AM only to realize it didn’t matter, you’re not alone. Traditional alerting...
Posts about Customer Experience (4):
SLO Many Talks About Reliability at KubeCon: Here Are Our Picks
The Ultimate Guide to SLOs at KubeCon Europe If you’re into SLOs and you’re going to KubeCon + CloudNativeCon Europe Aug...
Takeaways from Enterprise DevOps Skills Report
The DevOps Institute recently released a report titled, “2020 Upskilling: Enterprise DevOps Skills.“ Several aspects of ...
Monitoring Tells Me Nothing, Says Your CEO
Do you need to justify your infrastructure spend to your CEO? In this article, we’ll equip you to communicate clearly an...
Optimizing Cloud Costs through Service Level Objectives
Are you spending too much on cloud services? Is there a way to optimize your cloud spend and dramatically lower it? Here...
What is Five 9s Availability? Do you really need 99.999% Server Uptime?
What is five 9s availability? Nines are a unit of measurement used to describe the reliability of a system or process. T...
How to Explain SRE to Your CEO
As we discussed in the previous post, Site Reliability Engineering (SRE) is an operating model that helps your organizat...
How do we measure the customer experience?
So many interactions with customers are going through digital channels that you’d think it would be easy to understand w...
How Product Managers And SRE Together Can Delight Customers
If you are a software product manager, you probably spend a lot of time thinking about how to delight your customers wit...
How the CEO Should Think About SRE
It’s 2020, and your customers expect a lot of you: they expect the most innovative services, up-to-date websites, easy t...
An Easy Way to Explain SLOs and SLAs to Business Executives
If you appreciate the irony of TLA (a recursive acronym for “three-letter acronym”) this blog is for you. Even if you fi...
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