Support

Get help with our support resources

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New to SLOs? Our learning center will guide you through it - it's the best place to start!

Learning Center
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Find answers to most of your questions in our documentation.

Documentation
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Check to see if all systems are go. Our Service Status will keep you updated in real time!

Service Status
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Open or manage a support case (separate login required) within our Support Center.

Support Center

Need additional help? Reach out to us!

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FAQs

What is Nobl9?

Nobl9 is a service level objective (SLO) Platform. Nobl9 offers an integrated approach to service reliability, helping teams adopt, measure, and optimize SLOs.

What data sources does Nobl9 support?

AppDynamics, Datadog, Dynatrace, Elasticsearch, Google BigQuery, Grafana Loki, Graphite, Lightstep, New Relic, OpenTSDB, Prometheus, Splunk, and ThousandEyes.

What alert methods does Nobl9 support?

Discord, Jira, Microsoft Teams, Opsgenie, PagerDuty, ServiceNow, Slack, Email, and custom webhooks.

How long is the free trial subscription?

When you sign up for Nobl9, you will start with a 30-day free trial subscription.

To find out how many days are left in your trial period, log into app.nobl9.com and a banner will show you the remaining days.

Do I need to provide my credit card and other billing information to start my trial?

No. Nobl9 does not collect any billing information during the trial period.

How do I cancel my trial before it expires?

Email support@nobl9.com and let them know you would like to cancel.

Canceling your account will end your trial.

What happens to my data after my trial ends?

After canceling your account, your data will be deleted.

My trial is about to end, what are my options for the next steps?

After your free trial subscription ends, you can email buy@nobl9.com to upgrade to a paid Basic Plan. You can be billed monthly or annually. The first bill will be pro-rated to the end of the month. Check out our Pricing page for details on plan features and pricing options.

If you cancel your account before the trial ends, you will not be charged.

Can I sign up for another trial afterward?

No. You can’t start a new 14-day trial, but our Sales team will be happy to work with you to extend your trial if needed. Contact our sales team for more information.

What do I get with the trial?

The trial gives you access to all the features of a paid Starter Plan.

How do I contact support?

You can reach support at support@nobl9.com or go to https://support.nobl9.com.

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