Nobl9 Blog

SLO Framework: A Best Practices Guide

Nobl9 — Thu, 02 Apr 2026 07:36:54 GMT

The SLO Framework provides a structured approach toService Level Objective (SLO) oversight, ensuring reliability targets remain relevant as your system evolves. Five practices implement the SLO framework, each mapped to a correspondingSLO maturity levelthat indicates where to begin and how to progress.

Nobl9 Now Available on Cisco Networking App Marketplace

Erza Zylfijaj — Fri, 27 Mar 2026 13:09:45 GMT

Nobl9 is now listed on the Cisco Networking App Marketplace, making it easier for teams already using Cisco ThousandEyes to discover and connect Nobl9's SLO framework to their existing monitoring stack.

Introducing Organization Status: Real-Time Visibility into your system health

Erza Zylfijaj — Fri, 27 Mar 2026 09:38:43 GMT

When something breaks, the first question everyone asks is: what's actually impacted?

5 Things to Avoid When Defining Your SLO Targets

dkurson@nobl9.com (Dan Kurson) — Fri, 06 Feb 2026 16:06:35 GMT

Defining Service Level Objectives (SLOs) seems straightforward: pick a target, monitor it, and report on it. But getting this wrong, in the context of building an entire SLO program, has serious consequences. Teams struggle with unreliable customer experiences, bloated infrastructure spending, and a pile of meaningless dashboards. Many people know this, which is why picking the right targets can feel like a major barrier to rolling out SLOs across services.

A Guide to the Risks of AI Generated Code

Nobl9 — Wed, 04 Feb 2026 12:40:57 GMT

AI coding assistants, such as Copilot, Cursor, and Cody, are now integral to everyday software development. They speed up boilerplate code generation and reduce time spent on repetitive work.

The Nobl9 Mobile App — Stay on Top of Reliability, From Anywhere

dkurson@nobl9.com (Dan Kurson) — Thu, 29 Jan 2026 21:08:02 GMT

Service reliability doesn't wait for you to get back to your desk. Incidents can hit at any time, and you shouldn't have to constantly check your alerting dashboard just waiting for the next thing to go wrong. The Nobl9 Alerts mobile app rids you of that burden, providing a streamlined way to manage SLO-based alerts directly from your phone.

Download via Apple Store —— Download Via Google Play

Reliability and SLOs at Scale: Key Lessons from the SRE Pulse Roundtable

Erza Zylfijaj — Thu, 22 Jan 2026 15:37:48 GMT

Reliability and service level objectives play a central role in how large organizations operate software systems. In this post, we share key lessons from an SRE Pulse roundtable featuring leaders in reliability, observability, and incident response. The discussion focused on how teams implement reliability practices, where challenges emerge at scale, and how SLOs are used in practice across organizations.

Building Resilient Systems: Nobl9 Achieves the AWS Resilience Software Competency

Erza Zylfijaj — Mon, 01 Dec 2025 16:40:24 GMT

Reliability is no longer optional. It is the foundation of every digital experience. We’re proud to share that Nobl9 has achieved the Amazon Web Services (AWS) Resilience Software Competency, recognizing our expertise in helping organizations design, monitor, and sustain resilient systems on AWS.

Black Friday is the ultimate reliability stress test

Erza Zylfijaj — Thu, 13 Nov 2025 14:38:38 GMT

Black Friday is the ultimate reliability audit, and you don’t get a retake.
With e-commerce traffic surging 3.5–4x over normal volumes, even minor reliability gaps can lead to massive revenue losses.

Launching SLO Oversight: Helping teams keep SLOs useful, relevant, and real

Brian Singer — Wed, 29 Oct 2025 12:00:01 GMT

Getting SLOs in place is only the first step. We’re introducing Nobl9 SLO Oversight to help teams keep them accurate, relevant, and useful over time.

It’s wild to think that we started Nobl9 over six years ago. You learn a lot in six years. When we started this journey into the world of modern reliability engineering, we were guided by the principle that reliability work is mission-critical. Yet so often, it’s relegated to an afterthought – and measured in ridiculous ways like counting incidents.

What Nobl9 Is Looking Forward to at SREcon25 EMEA

Nobl9 — Wed, 10 Sep 2025 13:38:59 GMT

With SREcon25 EMEA just around the corner (October 7–9, 2025, in Dublin), we’re gearing up to connect with the global SRE community and dive into some of the year’s most forward-thinking sessions.

Why your next head of product should obsess over reliability

Erza Zylfijaj — Fri, 15 Aug 2025 17:02:53 GMT

Ask most companies, "Who owns reliability?" and they’ll probably point to the SRE team. Maybe a platform lead. Occasionally, a VP of Engineering. But rarely, if ever, the Head of Product.

What marketing to SRE teams has taught us about trust

Erza Zylfijaj — Fri, 25 Jul 2025 21:21:35 GMT

In technical marketing, there’s no shortcut to trust. Engineers are smart, skeptical, and quick to spot fluff. If your content isn’t useful, they won’t engage. If your message isn’t clear, they’ll move on.

How to Sell Reliability to a Skeptical Exec?

Erza Zylfijaj — Tue, 17 Jun 2025 17:40:53 GMT

Give your leadership what they need to hear, not what you wish they understood.

Can SLOs protect reliability when team experts leave?

Erza Zylfijaj — Fri, 06 Jun 2025 16:32:38 GMT

When people leave your organization, whether gradually or suddenly, what happens to your service reliability?

SLOs Within the ITIL Service Level Management Framework

Brian Singer — Thu, 05 Jun 2025 17:19:36 GMT

If you’ve ever been through the motions of an ITIL-driven service review, you know the pain: too many metrics, not enough meaning. Service Level Agreements (SLAs) get signed, filed away, and then resurface during quarterly reviews like time bombs. Everyone nods along, but few really find relevance between the reviews and the day-to-day work. This is because SLAs are contractual and broad by nature.

Standardizing Reliability at Scale with Nobl9 and AWS

Erza Zylfijaj — Thu, 29 May 2025 21:12:24 GMT

For platform teams supporting large portfolios of customer-facing applications, reliability quickly becomes complex and fragmented. With dozens of services developed by different teams, each with unique performance expectations, staying ahead of SLAs and aligning on what “good” looks like becomes a major challenge. And when reliability affects both revenue and retention, that challenge becomes critical.

OpenSLO in Action: Bring Your YAML SLOs into the Nobl9 Platform

Mateusz Hawrus — Tue, 20 May 2025 17:32:54 GMT

What is OpenSLO?

The OpenSLO project has been steadily gaining traction across the reliability engineering world, and for good reason. As a community-driven, vendor-neutral specification for defining Service Level Objectives (SLOs) in YAML, OpenSLO is reshaping how teams approach reliability as code. Since its launch, contributors across the ecosystem, including Nobl9, have helped shape its growth, evolving it into a key open-source building block for SLO-based tooling.

How Two Enterprises Use Nobl9 and AWS to Stay Ahead of SLA Risk

Erza Zylfijaj — Fri, 16 May 2025 20:32:56 GMT

In reliability engineering, knowing something is broken after a customer complains is already too late. Two global enterprises recently set out to change that.

Using Open Telemetry to Create Web-Based Service Level Objectives

lukasz@nobl9.com (Lukasz Ciolek) — Thu, 24 Apr 2025 14:45:00 GMT

Introduction

OpenTelemetry is a powerful open-source observability framework that enables organizations to collect, process, and analyze telemetry data across distributed systems. Its standardized approach to gathering metrics, logs, and traces makes it easier to monitor performance and detect issues in real-time. This is particularly interesting for defining Service Level Objectives (SLOs) because it allows teams to set reliability targets based on end-user impact data from each part of the application. This makes OpenTelemetry a valuable foundation for building meaningful SLOs that reflect real user experience and help teams make smarter, faster decisions about reliability.

Getting more from your SLOs with faster Workflows & Smarter Context

Erza Zylfijaj — Wed, 23 Apr 2025 13:00:00 GMT

This month, we’re rolling out a set of updates designed to make everyday reliability work more efficiently. From duplicating reports to formatting annotations and pulling in broader context, each change helps teams move faster without sacrificing clarity.

Composite SLOs and Setting the Right Reliability Targets

dkurson@nobl9.com (Dan Kurson) — Thu, 06 Mar 2025 20:05:24 GMT

Setting Composite SLOs is Hard. This Calculator Makes it Easy.

Most reliability tracking focuses on one service at a time. That works fine until you realize that most user experiences rely on multiple services working together. Microservices, databases, APIs, and other components must function in sync for a seamless experience. On top of that, end-to-end user journeys often rely on services that have no synchronous APIs at all. If one piece fails, the whole experience can suffer.

Deloitte’s Observability Systems Approach - Evolving Reliability Practices Beyond MTTR

gseetharaman@deloitte.com (Ganesh Seetharaman) — Tue, 28 Jan 2025 18:35:28 GMT

This is a guest blog written by Ganesh Seetharaman, Tech Resiliency Market Offering Leader | Deloitte Consulting LLP

DORA Regulations Are Now Requried… Are You Compliant?

dkurson@nobl9.com (Dan Kurson) — Fri, 24 Jan 2025 21:40:56 GMT

As of January 17, the Digital Operational Resilience Act (DORA) is officially in force across the EU. Financial institutions and their ICT service providers are now required to meet strict resilience, security, and incident reporting standards. The hope is that most firms have been preparing for this moment, but if DORA has caught you off guard, now is the time to act.

Advancing Reliability Together: 2024 Innovations; Our Vision for 2025

Krzysztof Konieczny — Mon, 06 Jan 2025 17:59:16 GMT

Happy New Year from Nobl9! As we step into 2025, we’re proud to celebrate a year of relentless innovation and meaningful impact. In 2024, we didn’t just refine our Service Level Objective (SLO) capabilities - we redefined what’s possible for reliability management. From advanced alerting to customizable dashboards and actionable reporting, every enhancement was driven by one mission: to empower teams - engineers and business leaders alike - with the tools they need to align on reliability and act with confidence. Guided by your feedback, Nobl9 has become more than a platform - it’s a partner in turning reliability into your competitive advantage.

Composite Service Level Objectives 2.0 Now Available

druby@nobl9.com (Daniel Ruby) — Wed, 11 Dec 2024 03:09:32 GMT

It's Service Level Objectives (SLOs) all the way down!

Managing Reliability of a Complex Data Processing Pipeline with Composite Service Level Objectives

Jakub Gruszecki — Wed, 11 Dec 2024 02:31:24 GMT

Composite SLOs is a new tool available in the Nobl9 platform that allows you to define SLOs in terms of other SLOs. Composite SLOs are a flexible and versatile way to express your reliability expectations for complex scenarios where multiple things contribute to the reliability of an entire system, user journey, or business process, and no single SLI can easily be used to measure it.

Leveraging SLOs to Bridge Gaps in Incident Management

dkurson@nobl9.com (Dan Kurson) — Wed, 04 Dec 2024 17:39:39 GMT

Automation and AI are transforming software engineering, streamlining tasks like code development, deployment, testing, and system monitoring to make these processes more efficient and precise. However, as these technologies evolve, the sociotechnical nature of engineering becomes increasingly important. The human side of engineering, like team dynamics, communication, and leadership—remains critical for the success of both software development and the management of the teams behind it. This is especially true in incident management, where multiple teams must collaborate quickly to solve problems. Balancing the technical and social aspects is key to navigating complex challenges, and fostering effective teamwork and adaptability can make or break an organization’s ability to handle incidents successfully

LTIMindtree and Nobl9 Forge Groundbreaking Partnership to Enhance Service Reliability

druby@nobl9.com (Daniel Ruby) — Mon, 18 Nov 2024 17:02:30 GMT

PUNE, India -- LTIMindtree, a leading global technology consulting and digital solutions company, and Nobl9, the Service Level Objective (SLO) company, are proud to announce a strategic partnership designed to redefine how managed service providers maintain operational reliability and uphold client satisfaction.

CIO.com Interview with Nobl9 Co-Founder Brian Singer

druby@nobl9.com (Daniel Ruby) — Wed, 13 Nov 2024 18:09:13 GMT

Last week, Nobl9 co-founder and Chief Product Officer Brian Singer sat down with CIO.com's Keith Shaw for a conversation on how Nobl9 leverages Service Level Objectives to empower enterprises for faster reliability responses. Check out the original posting with transcript at CIO.com, or watch the video below.