How do we measure the customer experience?
So many interactions with customers are going through digital channels that you’d think it would be easy to understand w...
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You're Measuring Teams...But Are You Measuring What Matters
May 07, 2026
Neal Lauther (Kollective) and Brian Singer (Nobl9) will discuss why traditional monitoring falls short for collaboration...
The AI Code Tsunami
April 08, 2026
In this session, Amin Astaneh explores how AI-driven development impacts traditional operations and why reliability prac...
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The SRE Pulse 2
March 24, 2026
In this SRE Pulse roundtable, we’ll explore what this shift means for reliability work in practice. As agentic coding an...
Posts about Service Level Objectives (SLO) (6):
How Product Managers And SRE Together Can Delight Customers
If you are a software product manager, you probably spend a lot of time thinking about how to delight your customers wit...
A Product Development Approach to Creating Your First SLO
Product managers play a critical role in driving and supporting reliability objectives. This may seem daunting, but we c...
An Easy Way to Explain SLOs and SLAs to Business Executives
If you appreciate the irony of TLA (a recursive acronym for “three-letter acronym”) this blog is for you. Even if you fi...
SRE 101: The SRE Toolset
What tools do you need to get started with SRE? Much has been written, especially by the founders of the Site Reliabilit...
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