Thad West

Thad West

The CEO and co-founder of Isos Technology. We started in 2005 by providing custom Java development, but today we are a premier Atlassian Platinum and Enterprise Solution Partner and a recognized Atlassian Partner of the Year (in 2020 for ITSM and in 2019 for Enterprise).

Follow:

Resources

Your Ultimate Resource for Service Reliability: The Complete Guide to Error Budgets, Maintenance Strategies, and Proven Error Budget Management Tips

Latest Article

Is MTTR Dead? Why SLOs are Revolutionizing Reliability.

Jul 10, 2024

Friends, SREs, countrypeople, lend me your ears. I come to bury MTTR, not to praise it. In the world of IT and software engineering, the Mean Time to Recovery (MTTR) has long been a key performance indicator (KPI). It's simple in concept—how long doe...
Read more
Latest Event

Webinar: Navigating DORA Compliance: Insights from Industry Leaders

Register

All Posts

Featured Video

EMAIL

Do you want to stay up to date?
Sign up for article updates!