Institutional Knowledge & Reliability | Engineer Resilience with SLOs

Originally Recorded on May 29, 2025

What makes a strong engineering team isn’t just how fast they ship; it’s how well they recover, stay aligned, and keep moving when things change. That includes outages, of course, but it also includes people leaving, priorities shifting, and systems evolving faster than they can be documented.

In this webinar, Alex Hidalgo and Alexandra McCoy will discuss how SLOs can enhance the resilience of engineering teams. Not just technically, but organizationally. They’ll share real lessons on using SLOs to reduce burnout, increase clarity, and make reliability part of how teams work together, not something bolted on after the fact. If you’ve ever struggled with knowledge silos, alert fatigue, or the panic of filling gaps when someone leaves, this conversation will hit home.

Why losing key engineers creates long-term reliability risks
How SLOs can help capture and communicate system expectations
The true cost of rebuilding knowledge during hiring and onboarding
Practical ways to reduce reliance on tribal knowledge

SLIs and SLOs Demystified

This webinar is inspired by a topic covered in SLIs and SLOs Demystified, the new book by Alexandra McCoy, published by Packt. The book breaks down how to approach reliability with clarity, structure, and a focus on what actually matters to teams and systems. It covers real-world reliability practices, how to build useful SLOs, and the challenges of institutional knowledge, ownership, and alignment that often go ignored. If the conversation in this webinar resonates with you, the book dives deeper into these problems and offers practical ways to approach them. You can find it through Packt.